I placed a reservation on a book, but I no longer want it. Yesterday I put it in the self-return machine, but today its back on the reservation shelf. Don't you understand that I no longer want the book?
Answer
We can't know for certain that it was you who put the book in the machine. It could have been someone else, that also has placed a reservation on it, and who wanted to speed up the process of getting hold of the book. If you don't want the book, please borrow it first and then return it in the machine. That way your reservation will be removed. You can also log in to My Loans and cancel your reservation there.